HOW TO SEND IN YOUR RETURN
Contact our customer care team at email@example.com with your order number, desired items to return and the return reason.
Please pack all the returned items, it should also be in the same brand box/plastic bag you received.
A courier will contact you within 2 working days to confirm the time, location, and pick up the returned items.
You will receive an email as soon as we received your items, and when the refund is approved.
Smoky Trends accepts refund requests only and we don’t accept exchange requests, if you wish to exchange your order, please make a return and place a new order.
Items purchased from Smoky Trends must be returned to us (arrive at our office) within 14 days of delivery to the customer.
All items in “sale” category, items with discounted price cannot be returned and in which case they are not eligible for a refund, exchange, or store credit. Discount codes are not considered as discount price, hence orders which used discount codes are eligible for return.
Smoky Trends does not cover the cost of returns unless if the customer receives wrong order, or the item has manufacturer damage.
Original shipping charges are non-refundable.
Cash on delivery (COD) charges are non-refundable.
Items must be returned in its original condition, without fragrance and makeup residue, unworn, unwashed, undamaged, unused and any gifted items must be returned.
Items must have all tags, including any Smoky Trends hang-tags, attached.
In the interests of hygiene, all accessories - including but not limited to jewelry, headbands, hats, underwear, hosiery, belts, footwear, socks, and bodysuits - cannot be returned.
All swimwear returns must have hygiene liners still intact (do not remove protective slip), and also be in their original condition - items with discoloration caused by lotion, sunscreen, oil, and chlorine are not eligible for return.
Returns do take us 3 business days to process upon reaching our facility. Once your return is processed, we will transfer the refund to your credit/debit card.
For all prepaid orders, we do transfer the refund on credit / debit card, which can take several business days to reflect on your credit / debit card account, and will require a handling & processing fee (this varies depending on your financial institution), which will be deducted from the amount to be refunded to you.
Cash on delivery orders “COD” to process COD refund orders, we will require your bank details including, bank account name and number, IBAN, bank name, the bank transfer option will require a handling & processing fee (this varies depending on your financial institution), which will be deducted from the amount to be refunded to you.
In case to case bases, we might issue an e-voucher for COD orders as a refund, the customer will be notified by email in this regards, e-vouchers can only be used once and cannot be reimbursed again.
Refunds will be processed within approximately 1-2 business days after your return has been processed.
If you receive an item that is damaged, please contact customer care immediately at firstname.lastname@example.org