Shipping & Delivery | Smoky Trends

SHIPPING

Currently, Smoky Trends covers the United Arab Emirates only, We will be expanding our service to cover the GCC shortly, subscribe to our newsletter to be the first to know once we start delivering to your country.

Delivery in UAE is free of charge on all orders above AED 300.

If your order is below AED 300, there will be a small shipping fee of AED 17.

An extra cash on delivery ”COD” charge of AED 9 is added only when you choose cash as your payment method. As we have to pay our courier an extra fee for all COD orders.

PROCESSING TIME

Orders typically ship the next business day. Orders placed Friday will ship out Saturday. The majority of our customers should expect their orders within one business day of placing the order.

We do our best to ensure the timely delivery of all orders within 1 – 3 business days, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

TRACKING MY ORDER

Once your order is processed and fulfilled, you will receive an email notification with the updates on your order status including your shipment tracking number and a link to track your shipment.

CANCELLATION

Customers can cancel their order at any time before the order has been shipped from our warehouse. Once you've received the shipping confirmation it will not be possible to cancel your order but you may return or exchange your order.

Customers who fail to receive a shipment or accept calls from our carrier partner without a legitimate reason may result in their account being blocked from making future cash on delivery orders.

DUTIES & TAXES

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

For further inquiry, please contact our customer care at care@smokytrends.com